FAQs

When you make an online purchase, you can create an account using your email address and a password of your choice. If you choose this option, your contact details will be saved for future purchases. You will also be able to view previous orders and print out copies of your VAT invoices. Should you forget your login details, you can retrieve them and reset your password using the "forgot your password" link at our Login Page.

Customers that use the "checkout as a guest" option do not have to register for an account but will not have their contact details saved for future purchases, nor will they be able to view previous orders or retrieve VAT invoices.

Should you forget your login details, you can retrieve them and reset your password using the "forgot your password" link at our Login Page.

Customers that use the "checkout as a guest" option do not have to register for an account but will not have their contact details saved for future purchases, nor will they be able to view previous orders or retrieve VAT invoices.

If you placed your order while logged in as a customer, you can retrieve copy VAT invoices from all your previous orders by logging in to your account at our Login Page and selecting the relevant order from your order list.

If you placed your order as a guest or over the phone and require a copy invoice, please email accounts@fastfix.co.uk with your name, order date and amount, we will normally respond by email within two working days.

Fastfix is an internet-only business, viewing products is unavailable.

Fastfix offer free delivery on orders over £99 to mainland UK addresses (offshore and highland postcodes may have additional surcharges applied automatically when ordering).

Orders under £99 will be subject to a £5 delivery charge.

Deliveries to the following postcodes will have an additional charge added at the time of order, this charge will be displayed in the checkout process, and customers will have the option not to proceed with their order, AB, BT, FK, G83, GY, HS, IM, IV, JE, KA, KW, PA, PH, ZE.

We also offer several premium timed and Saturday delivery options; please see our information page for more details of these services and costs.

We use DPD for almost all of our deliveries; DPD offers a first-class courier service, with 98% of their deliveries to mainland UK addresses arriving the next day.

Larger items over 30kg or over 1.2m long are delivered by APC, which specialises in larger bulk items.

Pallets are delivered by Palletways, which operates the No.1 pallet delivery network in the UK.

We can deliver to addresses other than the cardholders. When you place your order, enter the cardholder address in the relevant fields, select the "ship to different address" button, and fill out the alternative delivery address fields. Since we are dealing with high-value items occasionally, you may be asked to verify the alternative delivery address as part of our security rules that are in place to protect both ourselves and our customers.

If you purchase using PayPal as your payment method, we can only deliver to the registered address. You can have different addresses registered in your PayPal account and select which one you would like your order delivered to at the time of purchase.

Yes, once your order has been shipped by us and collected by DPD, you will be emailed and texted via SMS your tracking details where you will be able to track it online at http://www.dpd.co.uk .

On the morning of your delivery DPD will email and text you a 1-hour delivery slot so that you know when the goods will arrive.

Yes, we offer premium delivery services, which are available at an extra cost; these include the next working day before noon, the next day before 10:30, Saturday delivery and Saturday before 12.

Please see our information page for more details of these services and costs.

DPD will not leave your item without a signature. If you are not home when they attempt to make delivery, they will leave a card explaining that they attempted delivery and will try the next day again; if they cannot make a successful delivery after two attempts, the goods will be returned to us, and we will refund your order.

DPD have options for alternative deliveries if you are not going to be home, such as "leave with a neighbour" and "leave in a safe place", which you can select by responding to your email or text message.

With DPD Pickup, you can deliver your order to the nearest DPD Pickup point. If it is inconvenient to have it delivered to your home, an "in-flight" option is now available via text and email to divert your delivery to a local DPD Pickup point.